Shipping policy

At Ever Near, our commitment is to get your order to you as quickly and safely as possible. Below are our shipping conditions and timeframes.

1. Processing Times
All orders are carefully prepared, packaged, and dispatched from our facilities. This preparation process takes 2–3 business days from the moment your payment is confirmed. (Note: Business days do not include weekends or public holidays.)

2. Delivery Times
Once your order has been processed and shipped, the estimated standard delivery time is 7–15 business days. Please note these are estimates and may vary slightly depending on high demand during holiday seasons (such as Mother's Day), adverse weather conditions, or delays in customs and local carrier services.

3. Order Tracking
We want you to have complete peace of mind. Once your order ships, you'll receive a confirmation email that includes a Tracking Number. With this number, you can track the status and location of your package at any time through our website or the carrier's page. (Please note the tracking number may take 24–48 hours to update in the system after you receive the email.)

4. Shipping Address Accuracy
It is the customer's responsibility to provide a correct, complete, and detailed shipping address at the time of purchase. If you notice an error in your address, please contact us as soon as possible at infoevernear@gmail.com. We'll do everything we can to update it if the package hasn't shipped yet. Ever Near is not responsible for packages lost, returned, or delivered to incorrect addresses provided by the customer.

5. Undelivered or Returned Packages
If the carrier is unable to deliver the package after several attempts due to no one being home, or because the address was incorrect or incomplete, the package may be returned to our facilities or discarded by the shipping company. In these cases, the customer will be responsible for the cost of a new shipment.

6. Missing or Damaged Items in Transit
We package every necklace securely to protect it during transit. However, if you receive your order and notice the packaging is severely damaged or an item is missing, please contact us within 48 hours of receiving it at infoevernear@gmail.com with photos as evidence so we can provide an immediate solution.