Política de reembolso

At Ever Near, we want your shopping experience to be perfect and for that special gift to exceed every expectation. That's why we offer a 90-Day Satisfaction Guarantee from the date you receive your order.

1. Return Conditions
To be eligible for a refund or exchange, the item must meet the following requirements:

• The return must be requested within 90 days of receiving your package.
• The product must be unused and in the same condition in which you received it.
• It must be returned in its original packaging, including the gift box.

2. Damaged or Defective Products
If your necklace arrived damaged, with a manufacturing defect, or if you received the wrong item — don't worry. Contact us right away and we'll take care of it. In these cases, we'll send you a replacement at no additional cost or process a full refund, whichever you prefer.

3. How to Request a Return
To start a return, simply follow these steps:

• Send us an email at infoevernear@gmail.com.
• Include the word "Return" in the subject line along with your Order Number.
• Tell us the reason for the return. (If the product arrived damaged, please attach a clear photo showing the issue so we can speed up the process.)
• Our team will reply with detailed instructions and the address to send your package to.

Note: Shipping costs for returns due to a change of mind or customer ordering error are the buyer's responsibility. If the return is due to our error or a product defect, we cover all costs.

4. Refund Process
Once we receive and inspect your return package, we'll send you an email notifying you of the approval or rejection of your refund. If approved, the amount will be automatically processed and applied to your original credit card or payment method. Please note it may take a few business days to appear in your account, depending on your bank's processing times.